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CITY COUNCIL AGENDA MEMO |
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| | | | | | | | | MEETING DATE: | 9/16/2025 | | DEPARTMENT: | PSC | | DIRECTOR: | Susan Carr, Director of Public Safety Communications | | AGENDA ITEM: | 9-1-1 Service Fee Increase | | RECOMMENDED ACTION: | Adoption of Ordinances |
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| | | | | | | | ITEM SUMMARY To amend Section 7.5-17, Service Fee, of Article II, 9-1-1 Service, of Chapter 7.5, Emergency Services, of the Code of Ordinances of the City of Plano to increase service fees for local exchange access lines; and providing a repealer clause, a severability clause, a savings clause, and an effective date. Adopted Ordinance No. 2025-9-13 |
| | | | | | | | PREVIOUS ACTION/PRESENTATION Public Safety Communications recommends increasing the 9-1-1 service fee for residential and business landline and Voice over Internet Protocol (VoIP) lines. The fee has not been adjusted since it was codified in 1996. The proposed new fee is $0.825 per residential line and $1.00 per business line. The provision limiting the number of chargeable business lines to 100 will remain unchanged. |
| | | | | | | | BACKGROUND This interim fee adjustment is being recommended as part of the Fiscal Roadmap and cost recovery policy approved by Council at the March 4, 2025 meeting. |
| | | | | | | | FINANCIAL SUMMARY/STRATEGIC GOALS This item approves an Ordinance amendment to increase the 9-1-1 service fee for both residential and business lines beginning in FY 2025-26. This amendment will increase the revenue in the General Fund in the approximate amount of $46,019. The exact increase in revenue is undeterminable and will depend on the number of subscriber lines.
Approval of this item supports the City's Strategic Plan Critical Success Factor of Excellent, Innovative, and Accountable City Government. |
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