Item Coversheet
MEETING DATE: 1/11/2021
DEPARTMENT:Technology Services
DIRECTOR:Roger Wright, Chief Information Officer

To approve the purchase of annual Microsoft Unified Advanced Support.

RECOMMENDED ACTION:Approval of Expenditure


To approve an expenditure for Microsoft Unified Advanced Support for a one (1) year agreement in the amount of $136,222 from Microsoft Corporation; and authorizing the City Manager to execute all necessary documents. Approved


Technology Services is recommending the approval to purchase annual Microsoft Unified Advanced Support.  This service is only available through Microsoft as it relates directly to Microsoft products and services used by both general and public safety City of Plano employees.


This support agreement provides the City with expedited and critical Microsoft support directly from Microsoft employees, including their development staff.  This agreement includes unlimited hours of real time problem resolution support, on-demand assessments for major Microsoft systems, on-demand technical training, access to cybersecurity helpdesk, and advanced advisory escalation and support as needed in crisis situations.  The support provided by Microsoft is crucial for time sensitive and emergency support for Microsoft products within our environment.  This support allows Technology Services to continue providing critical network and application continuity and allows for a reduction in downtime for outages as well as guided technical implementation for new and emerging Microsoft products.


It is the recommendation of City of Plano Technology Services department to award this to Microsoft Corporation in the amount of $136,222 in order to reduce time to resolve issues related to Microsoft products and services.  This cost is based on percent of license spend of the City’s Microsoft Enterprise Agreement.


The support identified in this agreement is through January 24, 2022.  If this is not awarded, our ability to support our customers will be greatly reduced, eliminating opportunities for expediting problem resolution as well as reducing training on products/services to stay abreast of latest security features.


The City is exempt from the competitive bid process for this purchase as allowed by Texas Local Government Code Chapter 252 Subchapter B Section 252.022(a)(4). (City of Plano Internal Contract No. 2021-0170-X)


Funding for this item is available in the 2020-21 Technology Services Fund.  This request is to approve a one-year agreement to purchase Microsoft Unified Advanced Support, in the amount of $136,222, which will leave a remaining balance of $2,804,774 for future support and maintenance expenditures in the 2020-21 Infrastructure Budget.


Authorizing the City of Plano to enter into a one-year agreement with Microsoft Corporation relates to the City's Strategic Plan Critical Success Factors of Excellent, Innovative, and Accountable City Government.