Council approved the initial purchase of VESTA 9-1-1 support and maintenance on 4/23/18 in the total amount of $765,700.

Council approved Modification No. 1 for Text to 9-1-1 Upgrade on 2/11/2019 in the amount of $359,893.

Council approved Modification No. 2 for the VESTA Map Upgrade on 12/9/2019 in the amount of $486,466.

Public Safety Communications (PSC) currently has a service agreement with AT&T for maintenance of the VESTA 9-1-1 system, Contract No. 2017-0380-C, which was approved by City Council on April 23, 2018.   On December 9, 2019, the Council approved Modification No. 2 for the purchase of replacement VESTA 9-1-1 individual workstation hardware to be upgraded from 32 bit machines to 64 bit machines to accept Rapid SOS (VESTA Map Local) data. Modification No. 3 amended the contract to add ECATs Services in the amount of $27,055 which did not require Council approval.

PSC proposes a fourth modification to the contract for the purchase and installation of replacement hardware and associated peripherals for the VESTA 9-1-1 system.  The current server equipment is six years old, and has been running for over five years.  This replacement is in line with the City’s current hardware replacement cycle of five years.   The total cost of the project is $1,038,262.   This is inclusive of hardware refresh at both our primary and alternate sites, as well as five (5) years of managed services/maintenance.  

If the purchase of this critical infrastructure is not approved, failures to any or all parts of the aging system could result in 9-1-1 outages within the City of Plano.

Funding for this item is available in the 9-1-1 Wireline Fees Fund.  Approval of an update to the service agreement for maintenance of the VESTA 9-1-1 system, including the purchase and installation of replacement hardware and associated equipment, in the total estimated amount of $1,038,262, will leave a current year balance of $11,737.  The agreement would provide five (5) years of maintenance and support.

Approval of this item will support the City's Strategic Plan Critical Success Factors of being an Excellent, Innovative, and Accountable City Government with Safe, Vibrant Neighborhoods.    

Funding for this item is available in the 9-1-1 Wireline Fees Fund.  Approval of an update to the service agreement for maintenance of the VESTA 9-1-1 system, including the purchase and installation of replacement hardware and associated equipment, in the total estimated amount of $1,038,262, will leave a current year balance of $11,737.  The agreement would provide five (5) years of maintenance and support.

Approval of this item will support the City's Strategic Plan Critical Success Factors of being an Excellent, Innovative, and Accountable City Government with Safe, Vibrant Neighborhoods.