The Technology Solutions Department recommends contracting with Carahsoft Technology Corporation to provide consultation and implementation services for the Phase I Salesforce Platform. Carahsoft Technology Corporation proposes Incapsulate as a Platinum/Summit consulting partner with Salesforce. A request to award Carahsoft will be in the amount not to exceed $ 349,860.00.
Incapsulate will partner with the Technology Solutions team to establish frameworks for security, document management, scalable application models, integrations, and reusable workflows. This will provide the foundation for planned and future projects in business process modernization and legacy application retirements. For over 12 years, Incapsulate has helped public sector entities implement Salesforce to modernize business and application solutions.
The initial implementation creates a repeatable, extensible, and sustainable foundation for our application team to develop solutions for the city utilizing current resources while meeting growing demand.
On June 27, 2022, City Council approved the purchase of Salesforce Licensing to provide a low-code technology tool to advance the organization's software functionality without requiring high-level software developers. This contract will provide the implementation framework for Technology Solutions to leverage the Salesforce Low-code tools. In addition to using the Salesforce platform to transition manual processes and forms into modernized applications, it is anticipated that Salesforce will provide the necessary functionality for the desired Citywide Portal (commonly referred to as a Citywide App) as well as enhancements or solutions for the Volunteer program to match citizen needs to volunteers.
If the City of Plano elects not to move forward with the Carahsoft Technology Corporation proposal, Technology Solutions and related departments will incur a significant delay across the Digital Transformation of Business and Application Modernization projects. This may introduce both financial, functional, and security risks related to legacy solutions and increase the backlog of projects slated for Salesforce.
The City is authorized to purchase from the State Contract list pursuant to Chapter 271 Subchapter D of the Texas Local Government Code and by doing so satisfies any State Law requiring local governments to seek competitive bids for items. (DIR-TSO-4288 and 2023-0017-O)