To approve the purchase of Staff Augmentation Services for Technology Solutions in the estimated amount of $825,000 through existing Texas Department of Information Resources (DIR) and U.S. General Services Administration (GSA) contracts; and authorizing the City Manager to execute all necessary documents. Approved

Technology Solutions recommends utilizing professional services via cooperative purchasing program contracts (e.g., Texas Department of Information Resources [DIR] and U.S. General Services Administration [GSA]) to address application, infrastructure, and security support and implementation activities.

Over this past year, Technology Solutions has established staff augmentation contracts that have been successful for the Technology Solutions Department, enabling the City to respond to critical technology project implementations and operational support needs. The ability to leverage variable capacity resources in this manner is critical to meeting the dynamic and changing demands of our projects and customers.  This request to use staff augmentation services does not specify a singular agency but provides flexibility through purchasing programs to leverage additional staffing support and utilize placement companies specializing in technology professionals. Therefore, Technology Solutions will channel requests through cooperative contracts that function as the consolidation point for a pool of vendors to meet our specific skills on an as-needed basis.

Additionally, with staff augmentation, the City can evaluate the skills and abilities of highly qualified technologists through a contractual staffing approach. Lastly, if a contracted employee is not performing in accordance with desired proficiency, the contractor will provide resource options for the City to select a replacement.

Examples of staff augment activities projected include, but are not limited to:

• Provide services to support critical operational activities for security, infrastructure, and applications teams, such as systems configuration, analysis, and documentation.

• Establish and leverage a team of technical experts, via staff augmentation, to plan and mitigate legacy systems and infrastructure.

• Technology projects requiring skilled resources for analysis, development, integration, implementation, and post-implementation. Currently, the Technology Solutions team is engaged in over 50 ongoing projects. Based on the current staff capacity and capabilities, staff augmentation will be required for the Development Services System Replacement project, PD RD Records Management System Replacement, Mobile Device Management, Volunteer Management System, City Portal, and Salesforce Implementation which all require highly skilled and specialized resources.

If the City of Plano does not approve this request for professional services, the Technology Solutions department will be unable to provide adequate security, infrastructure support, and project implementation services across critical technologies for the City.

The City is authorized to purchase from the State Contract list pursuant to Chapter 271 Subchapter D and Federal Contract list pursuant to Chapter 271 Subchapter G of the Texas Local Government Code and by doing so satisfies any State Law requiring local governments to seek competitive bids for items. (City of Plano Internal Contract No. 2023-0242-O)

Funding for this item is available in the 2022-23 Technology Solutions Budget.  This request is to approve the purchase of staff augmentation services for Technology Solutions in the total estimated amount of $825,000.  The anticipated annual cost of this item is $500,000 for FY 2022-23 and $325,000 for FY 2023-24.  All future year expenditures will occur within council approved appropriations.

Approval of this item supports the City's Strategic Plan Critical Success Factors of Excellent, Innovative, and Accountable City Government.