The RFID and Automated Material Handling (AMH) system is used in all five of the libraries across the city. This system streamlines the processing of library materials, ensuring rapid availability for our patrons and lessening the strain on City staff.
The current system has been in operation for more than five years and has met its anticipated performance duration. As the system continues to age, it is encountering frequent malfunctions, particularly with essential components. This not only places undue stress on staff, requiring them to process items manually, but also leads to extended waiting periods for library materials patrons seek.
Through an RFP process, the City received five (5) proposals for the replacement of the current Library RFID systems, AMH systems, and self-check-in stations with modern equipment at all five Plano Public Library locations. The Evaluation Committee conducted a comprehensive assessment of the five written proposals submitted by the following companies: Adilam, Inc., EnvisionWare, Inc., FE Technologies, MK Solutions, Inc., and Tech Logic Corporation. After careful review and evaluation of these proposals, the committee identified four that advanced to the next stage of consideration.
Following a thorough evaluation, based on various factors such as the quality of proposed solutions, work history and qualifications, service and warranty plan options, and costs, the Committee recommends awarding a five (5) year contract to EnvisionWare, Inc. The distinguishing factor that sets EnvisionWare apart is their modern software solution that will provide reporting solutions and easy to use back-end data analytics. The final cost reflects additional equipment, including supplementary self-check machines, extensions for book returns, and improvements to the drive-through book drops to facilitate easier access from the car.
Should this RFP not be awarded, customer service would suffer. The existing system's escalating malfunctions would increasingly disrupt library operations and compromise the experience for patrons. There would be additional expenses incurred for maintenance and support of the existing aging system that has reached its expected operational functionality.