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CITY COUNCIL AGENDA MEMO |
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| | | | | | | | | MEETING DATE: | 3/24/2025 | | DEPARTMENT: | PSC | | DIRECTOR: | Susan Carr, Director of Public Safety Communications | | AGENDA ITEM: | Refresh the 9-1-1 call processing (CPE) and call handling equipment (CHE) | | RECOMMENDED ACTION: | Award/Rejection of Bid/Proposal |
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| | | | | | | | ITEM SUMMARY RFP No. 2025-0016-BR for a five (5) year subscription, and three (3) year hardware/software maintenance support and manage services for 9-1-1 CPE-CHE Refresh for Public Safety Communications to AT&T, Inc. in the estimated amount of $1,806,667; and authorizing the City Manager to execute all necessary documents. Approved
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| | | | | | | | BACKGROUND Public Safety Communications (PSC) issued RFP #2025-0016-BR to refresh the 9-1-1 call processing (CPE) and call handling equipment (CHE). The City received one response from AT&T.
PSC partnered with Technology Solutions and PD to review that solution. After review of the proposal and demonstrations, the AT&T partnership with Motorola received the highest technical score. We recommend award to AT&T with the Motorola solution.
AT&T is also the contracted maintenance provider (#2017-0380-C) for all hardware, software, and services pertaining to the current 9-1-1 system.
The cost of the full refresh and cloud mapping services is $1,806,667.42. This is inclusive of the VESTA 9-1-1 computers, cloud-mapping solution, 911 Assist five-year subscription, and three-year hardware/software maintenance support and managed services.
The VESTA computers are due for replacement in line with the City’s timeline/replacement schedule. The VESTA refresh allows the city to further our NG9-1-1 progression allowing PSC the ability to receive multi-media (video and pictures).
Funding for this purchase will be through the 9-1-1 wireline fees fund. The CSEC grant funding will reimburse $1,136,500 of this purchase. Texas Health and Safety Code 771.059 target date for Next Generation 9-1-1 services is September 1, 2025. If the purchase is not approved, the VESTA computers will not be able to receive the multi-media files, keeping the City from moving from the NG9-1-1 Transitional state to the Intermediate state of Next Generation 9-1-1 by the deadline. The computers will also be outside of the routine replacement schedule. |
| | | | | | | | FINANCIAL SUMMARY/STRATEGIC GOALS Funding for this item is available in the 9-1-1 Wireline Fees Fund. This item, in the total estimated amount of $1,806,667, approves a refresh of the 9-1-1 call processing and call handling equipment, including the VESTA 9-1-1 computers, cloud-mapping solution, 911 Assist five-year subscription, and three-year hardware/software maintenance support and managed services.
Approval of this item will support the City's Strategic Plan Critical Success Factors of being an Excellent, Innovative, and Accountable City Government and supporting Safe, Vibrant Neighborhoods. |
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